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"these place is amazing smell good everything clean staff nigth time friendly in the morning is a white lady that hate her life my 3rd stay there one of the best hotels in wilkes barre really quiet and secured great pillows great sheets and the carpets flawles and everything else im very exigent when it comes to clean and bedding the beds are comfortable like in my home smell great the hallwas i will keep staying here everytime i do bussines in the area thanks for everything i stay from march10 to 11 "

"Had a very nice time plus I won $700."

"I enjoyed my stay at the Best Western Plus in Wilkes Barre. The room was just what I needed."

"Great room and great bed Water could have been hotter but generally great night sleep Would happily stay again "

"Shower wouldnt turn off, called front desk multiple times, multiple hangups by the staff, and was told a maintence man would be up. No one showed. After an hour of waiting they told us to come to the front desk. We packed up our stuff, drove to the front desk, where they didn't even apologize just took our key and reprogrammed it and said 212 (our new room, which ended up being right next to our old room - after packing up thr car to unpack it next door). To make things worse, they decided to fix the shower at 6:30am the following morning. Over 12 hours later (and the water was still running). Horrible experience. Plus we booked a smoking room with a scenic overlool of the city. There was no smoking room or a scenic city view!"

"Very clean and spacious room with an extremely comfortable bed and pillows, which made for a great night’s sleep. The staff were friendly and helpful, adding to the overall positive experience. The location is also very convenient, with many food options just a short 2-minute drive away. I also appreciated the free parking available inside the hotel. The only areas that could use some improvement are the room carpet, which seemed a bit old, and the shower area, which could benefit from some maintenance. The elevator also appeared dated, although it worked perfectly fine. Overall, it was still a comfortable and pleasant stay."

"Everything to the staff and people were amazing "

"Front desk was inconsistently staffed. For a 2-night stay, I needed my keycard reprogrammed for the 2nd day. The only amenity was soap. Bring your own shampoo, conditioner, and lotion! On the plus side, Dena from Housekeeping was helpful!"

"Dissapointed. Room was fine but needs some maintanance. Water for tea was brown. Ice had dirt in it. Breakfast area very small. Selection breakfast very poor. Won’t stay here again. "